Knowledge base

How to create an account, confirm your email and sign in — including code-based and passwordless sign-in.

Step by step — from topping up the balance to a ready server in the control panel.

Why projects exist, how to give a teammate access, and how an owner differs from a member.

How per-slot pricing, a fixed plan and the builder differ — and which to pick for your case.

Starting and stopping the server, the console, quick commands, and what the load figures mean.

How to change the server's launch parameters and when the port can be changed.

Automatic restart, start, stop and console commands on a schedule.

How to let an admin or a teammate into the server's control panel.

When a reinstall makes sense, what gets deleted and what is kept.

Where to get the credentials and how to connect with FileZilla or WinSCP to upload maps and plugins.

A stop on the day the rental expires, 3 days to extend, and deletion of the server together with its files.

Why fast content download matters and what changes for players.

How to rent FastDL and where to see the domain, login, password and SFTP port.

Where to put maps and models on FastDL and what to write in the game server's config.

How to compress files with one button so players download faster, and how to keep an eye on space.

A freeze on the payment date, 5 days to pay, and irreversible deletion of the files.

How a server on its own IP differs from one on a shared address.

Get an IP with a server, as a separate service, or attach one you already own — and how these options differ in billing.

Topping up from the panel: amount, card payment through LiqPay and a promo code.

Which cards and currencies are accepted, the amount limits, and how fast funds land.

How to apply a promo code on top-up and get a bonus on your balance.

A discount for the number of servers on dedicated resources — from 5 servers, up to 15%.

How to extend a service by hand, where the new date counts from, and what happens if you don't.

How to enable automatic charging, when reminders arrive and where they're delivered.

Where to see where the money went and which services were paid for.

How to switch prices to USD or EUR, and why charges are still in hryvnia.

How to change the sign-in address and the password in the security settings.

Three ways to confirm sign-in — email, Telegram and an authenticator app.

How to add sign-in with Touch ID, Face ID, Windows Hello or a hardware key.

How to see where the account was accessed from and end other people's sessions.

How to connect Telegram for notifications and two-factor authentication codes.

What happens on deletion, what remains, and what to do beforehand.

Where to write, which department to pick and what to attach so the issue is solved faster.

Which files can be attached to a ticket and why images disappear over time.

How to write to support without signing up, and what happens to the conversation after signing in.

A percentage of your referrals' top-ups, levels and the conditions for earning.

Where to get the referral link, how an invitee is attributed, and where the reward arrives.