Knowledge base / Account and security / Changing your email and password

Changing your email and password

Both are changed in Settings → the Security tab.

The Security tab

The "Login email" and "Password" blocks are the first two from the top, each with its own "Change" button.

Changing the password

  1. In the Change password block click "Change".
  2. Enter the current password.
  3. Enter the new password and repeat it.
  4. Save.

If the current password is wrong you'll see "Current password is incorrect". If the new password and its repeat differ — "Passwords do not match".

After a password change every other session is ended — other devices have to sign in again. The current session stays.

Changing the login email

The email is changed with confirmation — the code goes to the current address, not the new one. That way the address can't be hijacked by someone who got hold of a session.

  1. In the Login email block click "Change".
  2. Enter the new address.
  3. Click "Send code" — the email arrives at your current address.
  4. Enter the code from the email and confirm.
MessageWhat to do
"This email is already used by another account"The address is taken — use another
"Invalid or expired code"Request a new code and enter it right away

If you no longer have access to the current email, you can't change the address yourself — contact support.

If you forgot the password

The sign-in page has a recovery link: enter your email, get the message and set a new password.

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