Knowledge base / Billing and balance / Transactions and purchases

Transactions and purchases

All financial history is in Settings → the Billing tab. There are two tables.

The Billing tab

  1. The auto-renewal switch.
  2. Transaction history.
  3. Purchases.

Transactions

Movements on the balance: date, description and amount.

  • A green amount with a plus — incoming: a top-up, a promo code bonus, a partner payout.
  • A red amount with a minus — a charge: renting or extending a service.

The description says what the movement was for. If a top-up used a promo code, the description shows the code and the bonus size.

Purchases

The list of paid services: service name and game, date and cost. Handy for seeing what each service costs and when it was ordered.

FAQ

There's a charge but the service didn't appear. Refresh the dashboard page. If the service still isn't there, contact support with the date and amount of the charge from the transaction table.

I topped up but the balance didn't change. The credit happens when LiqPay confirms the payment — usually within seconds, occasionally longer. Wait 10–15 minutes and check the transaction table: if there's still no top-up entry, the payment didn't go through — contact support with the date and amount.

Amounts are in hryvnia but I chose dollars. All accounting is in hryvnia — see Display currency.

Sign-in and account activity history is separate — on the security tab, see Sessions and sign-in history.