How to create a ticket

Support tickets are created in the Support section of the dashboard.

How to create one

1. Open Dashboard → Support.
2. Click New ticket.
3. Pick a department.
4. Enter a subject — short and to the point.
5. Describe the problem in detail, attach screenshots if useful.
6. Send.

1. Department — where the ticket goes.
2. Subject — the problem in brief.
3. Message — the detailed description.
4. Attach photo — the current file limits are listed right here.
5. Send.

The reply comes into the same ticket — the conversation continues in the ticket's chat.

Which department to pick

The right department speeds up the reply — the ticket goes straight to the right people.

What to write to get it solved faster

Describe the problem so it can be reproduced:

• Which service — the server name from the panel.
• What you did — step by step.
• What you expected and what happened instead.
• When it started — the exact time if it's a one-off.
• The error text in full, not a retelling.
• A screenshot — see Attachments and how long they're kept.

Bad: "the server doesn't work". Good: "CS2 server 'Retake #1' has been crashing a minute after start since 14:20, the console shows Segmentation fault, it began after installing plugin X".

Ticket statuses

You can't write into a closed ticket — create a new one, referring to the old one if needed.

Without signing in

If you don't have an account, use the site chat — it's on every public page.